Lewisham, London, Greater London

£31,000 per year


Job Description

Money Advice Caseworker

Citizens Advice Lewisham (CAL)

London - Central Lewisham, close to DLR, main line and regular bus routes

Full-time or Part-time (up to 35 hours per week) with benefits, including generous annual leave

Salary up to £31,000 (pro rata) dependent on experience

About Citizens Advice Lewisham

Citizens Advice Lewisham (CAL) is an independent local charity and also a member of the national organisation Citizens Advice. We provide free, independent, impartial and confidential advice on issues ranging from welfare benefits, debt management, housing, immigration and family matters. We are the coordinator of the Advice Lewisham Partnership, a consortium of eight leading local advice agencies. Our funders include the Money Advice Service, local council and Trust for London and we are accredited by the FCA. We are a high performing team working to quality standards, with our caseworkers last year alone serving over 12,500 clients and securing outcomes in excess of £5.7M.

About the Role

We are seeking a Caseworker to provide debt support, money advice and financial capability as part of our contract with the Money Advice Service.  It is an exciting role helping people, often those at greatest risk of vulnerability to maximise their income and minimise their expenditure.

This involves seeing clients, assessing their needs and prioritising support. It is important that accurate records are maintained that meet agreed quality standards.

The Caseworker plays a key role in a strong team of 10 specialist advisors working alongside a further 20 generalist advisors. We have contacts with relevant local agencies to ensure appropriate referrals when required.

About You

You will be experienced in advice services and interested in specialising in money advice or already have a proven track record and be looking for a new challenge.

You will possess an understanding of the importance of being able to provide quality advice, seek guidance from Supervisors when necessary, and learn from feedback. 

You will already have some ability to manage a caseload, maintain confidentiality and share emerging issues/learning with colleagues.

Drafting and maintaining case notes are important skills along with the commitment to continuous professional development. 

CAL is committed to equal opportunities and expects all its employees to share this commitment.

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