Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.
Citizens Advice Liverpool is looking for 1 x full time Help to Claim Adviser with knowledge and experience of welfare benefits to join their team.
The successful candidate will provide end to end telephone and webchat support for Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit and you will be confident in your I.T. skills to support clients in making their claim.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.
To apply to join us, please visit our website via the Apply button.
Closing date for applications: 4.00 p.m. Thursday 10th December 2020
Shortlisting: Friday 11th December 2020
Interviews to be held: Friday 18th December 2020
Please note that interviews will take place via Microsoft Teams.
When saving your application and diversity forms please add your name to the file name.
If there are a large number of applicants only shortlisted candidates will be contacted.
COVID-19 During the pandemic and lockdown period Citizens Advice Liverpool has successfully moved all services to working from home. Please note that recruitment, induction, and delivery will be based at home for the near future. The successful candidate will need to have a reliable internet/broadband and place to work at home. An allowance of £26 per month (pro rata for part time staff) is payable while working from home.