Citizens Advice Liverpool is looking for a full time ICT Support Assistant to join our ICT Team.
35 hours per week (some evening and weekend work required)
Purpose of role:
- Working within the ICT Team at Citizens Advice Liverpool (CAL), the ICT Support Assistant will provide first-line ICT support through the ICT Service Desk. Resolving problems whilst maintaining the security and integrity of the ICT systems is a key part of the role. There is a need for practical involvement in the set up and coordination of CAL ICT devices, such as desktop PCs, laptops, tablets, mobile phones and VoIP handsets.
- Additionally, supporting the development of the ICT Service within CAL, through the creation and maintenance of user guides, discussing and feedback on ICT processes and supporting with the implementation and adherence of the processes will all feature within the work of the ICT Support Assistant
- The role holder will become familiar with the organisation of data within CAL and support the production of routine and ad hoc reports from various systems, in addition to providing occasional general administrative support.
The role holder will benefit from exposure to a range of Microsoft and Android technology, including formal training in the use of Microsoft 365. For a general discussion about the role, or the training opportunities that will be provided to the role holder, please contact ICT Manager for more information.
Closing date and time: Monday 9th November 2020 at 12 noon
Interview date: Monday 16th November 2020
To apply: Visit our website via the apply button for further information and to download the application and diversity forms.