Citizens Advice Liverpool
Liverpool, Merseyside
£25,500 per year
Permanent, Full-time
Job description


Citizens Advice Liverpool is looking for full time Money Advice Caseworkers to join our Money Advice Team.

Purpose of role:

To excel against targets in the direct provision of an effective supported Money Advice casework service that is compliant against quality standards including the MaPS quality of advice Framework.

To ensure that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.

To also contribute to initiatives to improve service delivery and provision for our clients.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.

To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

Closing date and time: Thursday 11th March 2021 9.00 a.m.  

Interview date:  Thursday 18th March 2021

Please note that interviews will take place over Microsoft Teams.

See the Job pack for further details.

When saving the application form please add your name to the document file name.

COVID-19  During the pandemic and lockdown period Citizens Advice Liverpool has successfully moved all services to working from home. Please note that recruitment, induction, and delivery will be based at home for the near future. The successful candidate will need to have a reliable internet/broadband and place to work at home. An allowance of £26 per month (pro rata for part time staff) is payable while working from home.  

Posted on: 12 February 2021
Closed date: 11 March 2021
Tags: Advice, Information, Finance