Citizens Advice Liverpool is looking for a full time Trainee Money Advice Caseworker and Money Advice Caseworker to join our Money Advice Team.
Purpose of role:
To excel against targets in the direct provision of an effective supported Money Advice casework service that is compliant against quality standards including the MAS quality of advice Framework.
To ensure that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To also contribute to initiatives to improve service delivery and provision for our clients.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills
Please note that interviews will take place over Microsoft Teams