Citizens Advice Manchester
Greater Manchester
£20,746 - £25,718 (dependent on experience)
Permanent, Full-time
Job description

Interested in working at Citizens Advice Manchester?

Citizens Advice Manchester is an innovative and successful advice service, last year alone we helped clients with £19.3 million of debt . We are offering exciting opportunities for you to join our team at the forefront of money advice delivery.

Due to additional funding and the expansion of our service delivery we have a number of vacancies for Money Advice Caseworkers (or Trainees) to join our existing teams who deliver a multi-channeled debt advice casework service via telephone, face-to-face, email and webchat to clients across England and Wales.

We are seeking to appoint experienced and competent Money Advice Caseworkers to deliver face to face, telephone and digital advice to clients. Successful applicants will have:

  • A minimum of one year’s full-time equivalent experience of delivering debt advice
  • An ability to satisfy MAPS standards of competence at casework level

However, if you don’t have the necessary skills and experience to apply for the Money Advice Caseworker post, but have a passion for helping people resolve their financial problems , we are offering Trainee Caseworker positions. If you have:

  • Experience working in a financially regulated environment such as banking or insurance
  • A broad understanding and knowledge of debt advice

Then this role might be suitable for you! We can offer comprehensive training and support to enable you to achieve competence as a Money Advice Caseworker within 6-12 months.

Post: Money Advice Caseworker

Salary: £24,105 - £25,718 (dependent on experience)

Hours: 35 per week

Term: Permanent in line with funding


Post: TRAINEE Money Advice Caseworker

Salary £20,746

Hours: 35 per week

Term: Permanent in line with funding

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package with excellent terms including:

  • A flexible 35 hour working week
  • City Centre location
  • Pension scheme
  • Health Plan with integrated Employee Assistance Programme
  • Generous holiday entitlement of 26 days per year (in addition to bank holidays)

Closing date: 10am on Wednesday 23 September 2020

Interview date: Tuesday 29 September 2020


Citizens Advice Manchester has a strong commitment to equality and working with diverse communities.

Posted on: 14 September 2020
Closed date: 23 September 2020
Tags: Advice, Information, Finance