We are looking for a highly motivated individual to join our Generalist Advice Team as an Advice Session Supervisor in what is often a highly pressured environment. The role will require you to run the daily advice session and to supervise a team of volunteer advisers, check case records, mentor new volunteers and ensure service delivery and quality standards are maintained. The successful candidate will have at least 2 years generalist advice experience in a Citizens Advice or equivalent setting and will need to have good communication skills and a commitment to delivering a high quality service.
22.5 hours per week
Initial fixed term 12 month contract
Citizens Advice North Somerset (CANS) is an established and well regarded local independent charity who provide free, impartial and confidential advice. We undertake research & campaign work to influence policy makers and to effect change. We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver our advice services to over 7,000 clients living and working in North Somerset.
For more information and to apply, please click on the Apply button to be redirected to our website.
Closing date: Monday 7th October at 12 noon.