Citizens Advice - Plymouth
Plymouth, Plymouth
£23,419.85 per year
Contract, Full-time
Job description

Full-time, 37 hours per week
12 month fixed term contract (subject to funding)

About us

Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers free, independent, confidential and impartial advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes. We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role

An exciting opportunity has arisen to join Citizens Advice Plymouth as a Project Leader. This post is a newly created role within the organisation working alongside other Project Leads.

The post holder will be responsible for the day-to-day line management of a team who are working on a few of our smaller projects and will be the first point of contact for their teams. Our clients access our services in multiple ways, including face to face, telephone and digital and the teams provide generalist advice as well as advice on income maximisation, benefits, debt and energy.

We are looking to recruit an exceptional person with good interpersonal skills, who has experience of managing or supervising staff on performance and quality standards.  We are looking for someone who will be confident in leading and motivating a team ensuring that team members are effectively supported, coached and developed to provide holistic advice to clients in line with Citizens Advice Plymouth’s aims and principles.

The post holder will be flexible, self-motivated, and well-organised who will be a role model for their team, managing their team in line with the Citizens Advice Plymouth behaviour framework.


We can offer a supportive culture within a charity setting, and employment benefits (subject to eligibility), include:

  • 25 days annual leave plus bank holidays and an additional 2.5 days to be taken between Christmas & New Year (pro rata)
  • Long term service leave – up to 5 additional days leave (pro-rata)
  • Healthcare Plan
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Peer to peer support scheme
  • 4% auto enrolment contributions from both employee and employer in to auto enrolment pension scheme.

Further information / to apply

Completed applications should be returned to the HR Team (as per the application form).

Please note we do not accept CV's or letters of interest. Please refer to our application pack and person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.

Due to the Coronavirus pandemic, applications and can only be accepted by email.

Closing date

Wednesday 6th May 2020 at 9am

Please note that if current social distancing rules remain in place interviews are likely to take place via video conference call.

Work Base:
Citizens Advice Plymouth, PL1 1QX.

Our professional and friendly office is currently located in Plymouth city centre but during the Covid-19 outbreak we have followed government guidelines and staff have been set up to work remotely from home during this time.

For recruitment during this time, should our office still be closed due to Covid-19 at the start date successful candidates will complete as much training as possible remotely via a combination of videolink and e-learning with the support of our Learning & Development Officer.

It is sometimes necessary to close vacancies before the closing date. We reserve the right to withdraw an advertised post at any time.

Posted on: 09 April 2020
Closed date: 06 May 2020
Tags: Advice, Information, Project Management