Citizens Advice Runnymede and Spelthorne
Addlestone, Surrey
Staines-upon-Thames, Surrey
£26,000 to £28,000 (pro rata)
Contract, Part-time
Job description

Hours per week: 15

Fixed term until 29 October 2021

Citizens Advice Runnymede & Spelthorne is seeking a motivated and creative individual to help transform our training and development offering for our staff and volunteers. This is a fantastic opportunity for an enthusiastic candidate to create a new, structured and supportive approach to our learning while having a direct impact on the organisation’s objectives of helping our local community.

Citizens Advice Runnymede and Spelthorne provides advice to over 3000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We have a small professional team working alongside 35 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

About the role:

The role will report to the Chief Officer and lead on the training and development of volunteers and staff.


• Lead the strategy on the Training and Development of new volunteers and staff

• Ensure that all volunteers reach and maintain the level of competence required for their role as specified by Citizens Advice

• Working with the Advice Services Manager to ensure that the quality standards set out by Citizens Advice are met through case checking and providing feedback where required

• Develop and deliver group training sessions as needed

• Ensure appropriate tracking and documentation of learning in accordance with Citizens Advice

• Co-ordinate training delivery with external partners as needed

• Ensure ongoing analysis of training needs based on current and future requirements of the business

• Develop and monitor metrics to evaluate the success of training

Person Specification:

• Well organised with the ability to prioritise your own work

• Experience with training of staff in either 121 or classroom environment

• Effective facilitation and presentation skills

• A strong team player, who is able to work with the minimum amount of supervision

• Experience in learning design and delivering training programmes

• Experience leading a team over geographically dispersed sites

• Track record of delivering business transformation through training that is innovative

• Demonstrable ability to motivate, lead and enhance the team

Closing Date: 11/10/2020

Posted on: 25 September 2020
Closed date: 11 October 2020
Tags: Human Resources, Training