Citizens Advice Southwark
London, Greater London
£31,455 to £33,290 per annum pro-rata
Contract, Fixed Term to 31 March 2022 - with possibility of continuation, Part-time, Full-time
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Money Advice Caseworkers  

Salary: NJC Salary Scale SO1 - £31,455 to £33,290 per annum pro-rata

Hours:  Full-time or Part-time (minimum 21 hours per week)

Fixed Term to 31 March 2022 - with possibility of continuation   

We are looking for up to three debt advisers to provide casework services to clients from our three main offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist service. The posts are funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

  • Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
  • Ability to write detailed up to date case notes, letters and reports as required in plain English.
  • Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
  • Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 4 October 2021

Interviews: Thursday 7 October 2021    

For further information and an application pack please visit our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Refreshed on: 26 September 2021
Closed date: 04 October 2021
Tags: Advice, Information, Social Care/Development