Citizens Advice Torridge, North, Mid & West Devon
Tiverton, Devon
£23,000 per year
Contract, Full-time
Job description

Debt Support Advisor 
Barnstaple, Bideford, Tavistock, Okehampton or Tiverton, Devon 

About Us 

Citizens Advice Torridge, North, Mid & West Devon is a Devon-based advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing. 

Every year thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills, to welfare and benefits. 

Last year, we helped 17,621 clients across North, Torridge Mid and West Devon. We are now looking for someone who has experience in giving advice to clients and is willing to be trained to provide debt advice to join us in a full time role at any of our offices in Barnstaple, Bideford, Tavistock, Okehampton or Tiverton. This is a contract lasting until March 2020 but we aim to find future funding. 

Your Rewards 

- Salary of £23,000 per annum 
- Employer’s pension contribution 
- Generous annual leave 

This is the ideal role for someone with experience in giving debt advice, however on the job training will be provided as required. 

We’re looking for people who can fit in with our talented, busy team and are eager to take on a support role to provide vital help to members of the public. If this sounds like the sort of role where you could thrive, we want to hear from you. 

Your Role 

As a Debt Support Advisor, you will be trained to provide accurate and helpful debt advice to members of the public. 

Specifically, you will assess needs and provide one-off debt advice or a casework service through a mixture of channels and in collaboration with partner agencies. Once trained You will provide assistance in areas such as bankruptcy, Debt Relief Orders, challenging liability, court processes, and financial capability. 

About You 

To be considered for this role, you will need: 

- A good understanding, experience or a willingness to train in the processes of dealing with advice giving 
- Knowledge or the willingness to learn the different types of debt and the options available to people 

Experience of working with people with mental health issues, or people with disabilities would be beneficial to your application. Advice work experience would also be advantageous, as would a money advice qualification such as CMAP (or the willingness to undertake any necessary training to achieve it). 

The willingness to undertake any necessary training to achieve Debt Relief Order intermediary Status (DROI) status would be equally desirable. 

The closing date for this role is the 5th July 2019. 

Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. 

So, if you are ready for an amazing challenge, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Posted on: 11 June 2019
Closed date: 05 July 2019
Job ref: ACGMW0507/SK-HL
Tags: Social Care/Development, Social Work