Citizens Advice Watford
Watford, Hertfordshire
£38,000 - £45,000 dependent on experience
Permanent, Full-time
Job description

An exciting opportunity for an ambitious individual with exceptional leadership skills to join Citizens Advice Watford as our new Chief Officer.

About the role

As Chief Officer, you will play a key role in enabling the organisation to grow to provide high quality services to clients whilst maintaining and developing relationships with funders to provide the resources to operate on a sustainable basis. You will be at the forefront of our service delivery, identifying opportunities for organisational and technological developments and developing common practices to ensure systems and processes are used effectively.

With a track record of good financial management, you will maintain and monitor service budgets and finance administration systems ensuring these are in line with financial regulations. You will also oversee the timely delivery of financial reports and statements for funding, grant aid, contracts and other initiatives.

Reporting to the Trustee Board, you will present business plan and strategy reports and consult on financial, staffing and service delivery issues as well as on compliance with legislation and requirements of the Citizens Advice membership scheme.

About you

We are seeking an individual with experience of leading and managing an organisation, with a track record of successful income generation through fundraising and marketing and the ability to influence external change with funding bodies and donors. You will have a good understanding of advice service delivery and charity governance.

With demonstrable experience of strategic development implementation and change management, you will be capable of leading staff at all levels, building working relationships with colleagues and have a strong commitment to organisational and staff development.

About us

Citizens Advice Watford is an independent local registered charity and a member of the national Citizens Advice network, one of the most recognised advice brands in UK. Our clients are often the most vulnerable in our local communities, all of whom rely on the high-quality advice and information we provide.

Located in the heart of the Watford community, our team of around 60 dedicated volunteers and 14 staff provides advice and support face to face, over the phone, and by email and webchat.

Citizens Advice Watford is an equal opportunities employer. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Posted on: 01 March 2021
Closed date: 24 March 2021
Tags: Advice, Information, Senior Management