Godalming, Surrey
£45,000 FTE (salary under review)
Contract, Full-time
Job description

With the planned retirement of the current CEO Citizens Advice in May 2021, Citizens Advice Waverley (CAW) is seeking an interim CEO to lead on a number of key strategic initiatives currently underway, together with senior management and Trustees. The successful applicant will work alongside the current CEO to manage a smooth transfer of responsibilities and on the departure of the CEO, assume executive leadership of the organisation until such time as a permanent CEO is appointed. The appointment is for a period of 12 months, with the potential to extend for a further 6 months.


This interim role will ensure there is effective ongoing executive management of Citizens Advice services, Citizens Advice Waverley

The following key strategic initiatives are currently being established and a primary responsibility of the post-holder will be to ensure their successful delivery:

  • Strategic priorities as defined in the 3 year strategic business plan including development of digital services and building referral pathways and relationships with partners including health, local authority and other charities
  • Collaboration with Citizens Advice Guildford and Citizens Advice Ash on several priorities. This will involve working in collaboration with the current CEOs of Citizens Advice Guildford and Citizens Advice Ash and their board of trustees initially on areas of common purpose. The post-holder will also form part of a working group to assess opportunities for further development of the collaboration.  

Additionally, you will be expected to work alongside the CEO South West Surrey Domestic Abuse Outreach Service (SWSDAOS). These services were formally merged into CAW and we continue to embed the synergies.

Citizens Advice Waverley provides free, independent, confidential and impartial advice on social welfare (debt, benefits, housing, employment and family issues) that will help people get their lives back on track, as well as using on-the-ground knowledge to improve local and national social policy.

South West Surrey Domestic Abuse Outreach Service (SWSDAOS) provides free, confidential, independent and impartial advice to anyone aged 16 or above affected by domestic abuse living in the boroughs of Waverley and Guildford.  The service provides ongoing emotional support, and advice on issues such as safety planning, housing rights, relationships and separation, civil and criminal court proceedings, and the needs of children affected by domestic abuse.

The successful candidate must be able to demonstrate:

  • experience of providing inspirational leadership to an organisation going through extensive change, ideally gained at an organisation of comparable scale and complexity (c.20 staff &140 volunteers and a turnover of over £0.4m).
  • experience of leading and managing staff in the voluntary sector, motivating teams at all levels, building working relationships with colleagues, demonstrating personal commitment to organisational and staff development.
  • experience of building and maintaining partnerships within and across organisations and sectors.
  • a track record of financial management and budgetary control, and ability to manage a budget under the guidance of the treasurer.
  • and ideally have experience of successful income generation and business development, through fundraising, commissioning and marketing activities.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

Every local Citizens Advice is a registered charity.

All local Citizens Advice produce their own annual reports, and you can find out more about the Citizens Advice network from the website.


Refreshed on: 07 March 2021
Closed date: 06 April 2021
Tags: Senior Management, Management

The client requests no contact from agencies or media sales.