Westminster, London with option for remote working
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.
The Advice & Casework Supervisor will play a key role in delivering services and managing projects. Your role involves scheduling and managing advice appointments and rotas across a range of venues, contracts and teams. You will be providing first line technical support and training and development of team members ensuring quality standards are maintained.
The successful candidate will be an excellent communicator, qualified in generalist advice work and be comfortable in leading a team of advisers. You will ensure quality of their work through regular case checking and support and supervision. The right candidate will have excellent organisation and time management skills as well as strong IT skills.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally and career development within the organisation. You will be part of a warm and friendly work culture where opinions are valued. We will also offer a flexible working environment where you can work some days from home.
If you are ready to be part of this community organisation who offer vital service to people who need our help, please download the attached Job Pack and then click apply to visit our website and complete the application process.
Closing date: 17th February 2022, 5pm
We value diversity, promote equality and challenge discrimination here at Citizens Advice Westminster. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.