Westminster, London, Greater London

£29,316 F.T.E. (Scale 6 of Citizens Advice Westminster Salary Framework)


Job Description

Salary: £29,316 F.T.E. (Scale 6 of Citizens Advice Westminster Salary Framework)
Hours: 24 hours (3 days per week)
Contract: 12 months Fixed Term with the possibility of extension

We are looking for an experienced and dynamic individual to join our team to provide a high quality in-depth specialist advice and casework service on the full range of Housing issues for local residents in the City of Westminster.

Based at our offices in Paddington, with outreach sessions delivered at community venues across Westminster, the post holder will:

  • Provide an efficient and effective generalist advice service on Debt and Benefits issues as well as in-depth specialist advice and casework on the full range of Housing issues, that meets quality standards and achieves performance targets
  • Provide advocacy (including conducting talks, presentations and written reports), and representation for families and individuals facing crisis, to prevent and alleviate homelessness and address housing problems
  • Support the development of the organisation’s generalist advice team in their knowledge and experience of Housing issues
  • Identify and highlight policy and campaigns issues with a view to influencing policy and effecting change.

You will need to demonstrate:

  • Citizens Advice’s Certificate in Generalist Advice Work or other equivalent qualification or training
  • Two years (full-time equivalent) post certificate experience of providing generalist advice in Debt and Benefits issues,
  • Two years (full-time equivalent) of providing good quality in-depth specialist Benefits advice, casework and representation on the full range of Housing matters.

As the successful candidate you will need to be highly motivated with good interpersonal skills and a proactive approach to service delivery.  You will be able to demonstrate effective organisational skills, with the ability to cope under pressure whilst maintaining standards. A commitment to working in a multi-cultural environment is essential.

To apply, please click on the Apply Now button.

Closing Date: Friday 5th October 2018, 12pm
Interview Dates: Week commencing 15th
 October 2018

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster is an Equal Opportunities employer and supports the London Living Wage.

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