Citizens Advice Wirral
Merseyside
£19,632 FTE (We are offering a variety of positions 28hrs or 21hrs)
Permanent, Part-time
Job description

Are you good on the phone? Do you communicate well by email, webchat and face to face? Do you like helping people access information and get the right advice? Join us as an adviser and be part of our advice team.

This exciting role, as part of a team of staff and volunteers, will provide information and advice by email, telephone, web-chat and face to face, including outreach and home working settings.

Advisers will research all client options, complete basic form filling (sometimes over the telephone), explain rights and responsibilities, and negotiate with third parties.

Skills required include good written and verbal communication skills, ability to use a range of IT systems and accurate recording skills.

If you feel you are the right person for the role, and would enjoy working as part of apassionate, dedicated team please visit our website by clicking the apply button.

Refreshed on: 19 May 2020
Closed date: 27 May 2020
Tags: Advice, Information, Advocacy