Universal Credit Help to Claim Adviser

Home Working and variety of Wirral venues​

Are you seeking a role where you can support and empower people?

Do you want to feel that you are making a real difference to people’s lives?

Are you professional and approachable?

If yes, this could be the job for you!

Working as part of a dedicated team, the successful applicant will support clients to make their first Universal Credit application and work with them up until their first correct payment. This role will involve working across a variety of channels including telephone, web-chat and video conferencing, as well as face to face appointments and outreach (when Covid-19 rules allow).

The successful applicant will need to demonstrate good IT skills and excellent communication skills.  A knowledge of welfare benefits, including Universal Credit would be a distinct advantage.

Employee benefits include:

• A flexible working week
• 25 (pro rata) days annual leave plus bank holidays
• A contributory pension scheme (subject to a successful 3 month probationary period)

If you feel you are the right person for the role, and would enjoy working as part of a passionate, dedicated team please visit our website via the apply button for application details.  

Closing Date: Tuesday 20th April 2021, 12 noon

Interview Date: Friday 30th April 2021 by Google Meet

Start date: 1st June 2021

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.