Citizens Advice Wirral
Merseyside
£10,970 per year
Permanent, Part-time
Job description

Trainee Adviser

Salary £10,970.79 per annum (21 hours per week)

Are you good on the phone? Do you communicate well by email and face to face? Do you like helping people access information and get the right advice? Join us as a trainee adviser and be part of our advice team. 

This exciting role, as part of a team of staff and volunteers, will train you to  provide information and advice by email, telephone, web-chat and face to face, including outreach settings.

Advisers research all client options, complete basic form filling (sometimes over the telephone), explain rights and responsibilities and negotiate with third parties.  Full training will be provided.

Skills required include good written and verbal communication skills, ability to use a range of IT systems and accurate recording skills.

If you feel you are the right person for the role, and would enjoy working as part of a passionate, dedicated team please click on the Apply button to be redirected to our website where you will find a link to the Job Description and Person Specification, an application form and guidance notes.

Closing Date: 12 Noon Friday 5th July 2019

Interview Date: w/c 8th July 2019

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

Posted on: 18 June 2019
Closed date: 05 July 2019
Tags: Advice, Information, Social Work