Best Practice Lead

Posted by Citizens Advice

Best Practice Lead

Greater Manchester Greater Manchester Greater Manchester Check commute

£25,930 full time equivalent (£20,029 actual for 28 hours)

Contract, Full-time

Job Description

Universal Support - Best Practice Lead

Location:Greater Manchester (office base to be agreed, occasional travel across the UK)

Contract type:  Fixed term until 31st March 2020

Hours: 28 hours per week

Annual leave: 28 days plus bank holidays pro rata

Citizens Advice is currently delivering a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, Citizens Advice has set up a network of Best Practice Leads to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice. 

The role will work across Greater Manchester Job Centre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice

The post holder will be expected to work across Greater Manchester with travel to London.

Interviews: AM on Tuesday 24th and PM on Wednesday 25th

Citizens Advice Greater Manchester recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

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