Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
The Witness and Consumer Service provide telephone advice/support and/or face to face support across England and Wales. We are looking for an individual to fulfill the role of Business Analyst / Project Development Officer for the two services.
This role provides the business analysis and project development support on the ongoing improvement of the two services. You’ll work with the Project Development Manager and the operations managers to identify problems in each of the services and design user-centred solutions. You’ll then support with delivering those solutions, gaining buy-in from decision makers and stakeholders. You might also be involved in investigating funder priorities and developing service improvements to support the securing of future funding.
You don’t need to be an experienced Business Analyst for this role.
We’re looking for someone who has exceptional communications skills, with experience in confidently facilitating workshops and/or meetings with stakeholders, particularly where they have conflicting priorities. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be forward-thinking, anticipating potential business problems before they arise, and you’ll be able to see the bigger picture and understand how different business areas fit together. You’ll be comfortable managing your own workload and identifying and proposing opportunities for improvement
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.