Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Last year, we helped 2.7 million people face to face, over the phone, by email and webchat. No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. Using this evidence, we can show government, regulators and businesses how they can make things better for people.
We’re looking for an Officer to join our Campaigns and Public Affairs team. Sitting at the heart of the organisation, the team works to achieve meaningful policy change, deliver public awareness campaigns, and help secure our position as the leading provider of advice in England and Wales.
This role will support the team across a variety of campaigns. For example, at the moment we’re aiming to get a fairer deal for consumers in essential markets like insurance and broadband, ensure the benefits system delivers for those who need it, and make sure people are at the heart of plans to reach net zero. We also run consumer education campaigns, raising awareness of issues like scams and how to save money on energy bills.
The ideal candidate will have experience of working or volunteering on public affairs or campaign projects, be able to deliver a range of communications to suit different audiences and have the ability to work on several projects simultaneously. The candidate doesn't need a degree to apply; we're looking for someone with an interest in politics who shares a commitment to the values of Citizens Advice.
To apply, please complete the application form. You will need to provide short examples of how you meet the six essential criteria in the person specification. These can come from a variety of experiences, professional or otherwise - we're looking for transferable skills and a willingness to learn.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.