Department: Data and Impact
Hours per week: 36.15
Interview date: TBC
Contract Duration: 6 months
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
At Citizens Advice, we have big ambitions to help more clients in more ways to find a way forward. You can read about our 3 year strategic framework launched this year, the Future of Advice, here. To achieve this strategic vision, we need to transform the way we work. A central function of the national Citizens Advice organisation is to support the network of 272 local Citizens Advice across England and Wales. Our support covers a wide range of functions and includes operational and governance support, advice content, IT infrastructure, client management systems, quality assurance, and training.
As a delivery manager at Citizens Advice, you’ll enable agile project and product teams to focus on the right priorities, work together effectively and deliver user-centred products and services that meet user needs and business priorities.
You will work with the Better Business Data team to develop new products including:
- Ongoing support of a pilot service search tool used by the network
- Working in partnership with an external developer to build a new version of the service search tool for use by the whole network
- Supporting a piece of strategic discovery aimed at identifying the appropriate platform for Citizens Advice’s future network relationship management efforts.
You’ll ensure a high team standard is set, expectations are managed and identify and remove issues, blockers and risks to delivery and build the capability of your team to work effectively in an agile way, through coaching, contributing to a culture of learning and transparency, encouraging and enabling self-organisation.
You’ll have excellent facilitation skills, be able to foster a feeling of safety and employ self-awareness, self-management and neutrality as needed, as well as designing and running meetings with clear purpose, using a mix of activities, tools and techniques to achieve desired outcomes.
You’ll be action orientated, with sound judgement in identifying issues and putting forward solutions and adept at drawing together insights from data, research and other sources to help inform decision-making and make recommendations.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Please note, in the event of a high number of applications, we reserve the right to close the application early.