England, United Kingdom
Wales, United Kingdom
£30,418 plus £3,520 London allowance (if applicable) per annum
Contract, Full-time
Job description

Department: Operations

Interview date: w\c 9th November

Contract Duration: 31 March 2021 with likely extension until November 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We have recently secured significant additional funding in response to COVID-19 and the expected 60% increase in demand for our debt advice service. This funding will enable us to bring onboard to the project new providers and locations and increase resourcing at existing providers.

This is an exciting time to join us as we embark on one of the largest upscaling of debt advice services in a decade.

We are looking to recruit 2.6FTE (full time equivalent) Deputy Service Delivery Managers to join the project team responsible for delivering this large debt advice service across England.

Currently this £27 million project delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. The service is delivered through 450 debt advisers based across 120 advice agencies, 2 national contact centres, 1 national webchat service, 1 national Debt Relief Order Unit and an overflow telephone service.

We are looking for an individual with good project management skills, the ability to deliver successful services or projects and who understands the advice sector.

The roles are initially fixed until 31 March 2021 but we fully anticipate this will be extended further to November 2021.

For the right candidate we would consider a flexible working location, part-time working, as well as a secondment.

​​​​​​​Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Posted on: 12 October 2020
Closing date: 01 November 2020
Job ref: 000766
Tags: Advice, Information, Management
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