Citizens Advice
England, United Kingdom (Hybrid)
Wales, United Kingdom
£61,490 + market supplement of £5,500 (plus £3,520 London allowance if applicable)
Permanent, Full-time
Job description

Location: Blended between office and home (England and Wales)

Department: People Experience

Interview date: Wednesday 3rd August 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We’re looking for an outstanding Head of Reward and Benefits to lead in providing  strategic and operational advice and support to both the business and the People Directorate. You will have accountability and responsibility overseeing and delivering  many different elements of reward and benefits.  You will create and drive  a new reward and benefit strategy for the whole organisation through a period of significant corporate change and beyond.  To do this will require a combination of vision, imagination and deep technical expertise to support the organisation to attract and retain a high performing workforce. 

You’ll be working to support us in helping 30 million people every year, and your work here will make a huge difference to their lives.

We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.

Apply if:

  • What we’re doing here at Citizens Advice excites you!
  • You have or are leading reward and benefits strategy for a large, complex organisation going through a significant period of change
  • You have considerable experience in influencing and negotiating to drive forward reward and benefits agendas and initiatives
  • You have worked with and across teams and the wider organisation to deliver results and work with stakeholders from other disciplines 
  • You are creative and flexible in developing and implementing reward strategies and plans and provide needed support in a timely manner
  • You have worked in a complex stakeholder landscape
  • You are outcomes focused and a role-model
  • You have had experience of managing direct reports
  • You are relentless in  pursuing and building the best possible practice in the reward and benefits space and take decisions at times in uncertainty
  • You embrace and lead change

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy staff who are at risk or under notice of redundancy where they satisfactorily demonstrate that they meet the requirements of the role at interview.  Candidates who are formally at risk or under notice of redundancy will take priority over other candidates for interview.  If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Refreshed on: 13 July 2022
Closed date: 20 July 2022 at 16:11
Job ref: 001570
Tags: Advice, Information, Human Resources