Citizens Advice
England, United Kingdom
Wales, United Kingdom
£30,668 per annum (plus London Allowance if applicable)
Contract, March 2023, Full-time
Job description

Location: Blended between office and home (England and Wales)

Department: Data and Impact

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The role

We have a fantastic opportunity for someone to join the Impact team at Citizens Advice to oversee the evaluation of the Wales Single Advice Fund (Advicelink) on a fixed term contract (with possible extension) until March 2023.

The candidate will also lead the impact evaluation of other welsh government funded projects including the EU Citizens rights service. 

The role will be funded by the Wales Funded Services Team, but managed by the national Impact Team.

The role is broad and varied. There will be an opportunity to lead research and evaluation across a range of projects until final report or presentation or there could be an opportunity to lead or manage commissioned evaluation or research. You will have a degree of professional autonomy when deciding on research methods and approaches. 

As the role will sit in the national Impact Team, there will also be an opportunity for appropriate professional development and to work on a broad range of activities within national Citizens Advice

The successful candidate for this role will be someone who has great mixed methods (qualitative and quantitative) research skills and is ideally confident within the field of service or general impact evaluation, including being able to design and lead their own work (with appropriate support) until completion.

In addition, the successful candidate will be confident in communicating with a broad range of stakeholders, including fostering a positive relationship with representatives from Welsh government and colleagues at all levels within Citizens Advice.

We welcome candidates with a broad range of research, analyst or evaluation skills. Previous service evaluation experience and/or knowledge of evaluation tools and techniques is desirable but not necessary. 

If you think you would like to join us, at a time when our services are needed more than ever,  we would love to hear from you.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Refreshed on: 14 January 2022
Closed date: 18 January 2022
Tags: IT, Digital