Birmingham, West Midlands Cardiff, Cardiff Central London, Greater London Leeds, West Yorkshire

£26,431 per year

Permanent, Full-time

000246

Job Description

Location: Flexible

Department: Performance and Quality

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We're looking to recruit an Individual Rights Officer who will administer the systems and processes for supporting Individual Rights requests along with the administration of information requests, and the associated procedures, received by Citizens Advice in respect to its public functions.
The role will assist the Membership and Information Services officer in the development of new or revised public functions, Information Assurance and Individual Rights policies, procedures and guidelines for Citizens Advice. The role will also work with colleagues throughout Citizens Advice to ensure that all client services delivered under the Citizens Advice brand are high quality.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interview date: 15 July 2019