Citizens Advice
Tyne and Wear
£22,000 - £30,000
Permanent, Full-time
Job description

Pension Wise Guidance Specialist

These vacancies will be homebased covering one of the following areas:​

  • Derbyshire District (Buxton and Sheffield)
  • Lancashire District (Chorley) 
  • North Tyneside
  • Cardiff

Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. 

You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.

You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.

We are currently recruiting for new Pension Wise Guidance Specialists to deliver appointments over the telephone.

Successful candidates must be able to attend an online induction programme, exact dates TBC.

If you meet the essential criteria in the job description attached then please initially apply by sending your CV and stating your postcode in the title.

Closing date: 20 June 2021

Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.

Refreshed on: 15 June 2021
Closed date: 20 June 2021
Tags: Advice, Information, Legal