Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We’re an organisation with a relentless focus on making society fairer. Each year we help millions of people to solve their problems across Great Britain. We have a unique insight into emerging trends and issues affecting those we help, and we use it to influence government, regulators, and industry to improve people's lives. Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Citizens Advice is a statutory consumer champion. The Consumer and Public Services team conducts research on cross-cutting market issues - looking at both specific market failings and economy-wide problems. More recently, we’ve worked on the ban on tenant fees in the private rented sector, highlighting the £4 billion loyalty penalty in essential markets, and looking at how local council tax debt is collected and working to change this.
The energy team is the statutory advocate for consumers and microbusiness customers in the energy market. This means the team follows market trends and complex policy to help the government, regulator, and sector make the right decisions. A few topics we’ve worked on include what net-zero carbon emissions mean for energy consumers, the accessibility of future business models, producing tools to help consumers engage with the energy market and calling for the government to extend the smart meter rollout.
You’ll use a wide range of research methods and create outputs including blogs, reports, presentations, and events. The data and insight we gather helping millions of people across the UK and our strong brand will give you unique opportunities to engage with those who have the power to make a change. You will feed into our work influencing parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs, and data teams.
We are looking for exceptional individuals with strong research, analytical and communication skills who have the curiosity and ambition to achieve real change on behalf of our clients and consumers. Our Policy Researchers will already be able to demonstrate experience of achieving an impact in policy and/or research environment.
The roles you’re applying for are in the Advocacy and Advice directorate and in the Consumer and Public Services and Energy policy teams.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.