Citizens Advice
England, United Kingdom
Wales, United Kingdom
£50,190 plus London weighting of £3,520 if applicable
Permanent, Full-time
Job description

Location: Flexible within England & Wales

Department: Policy Team

Interview date: Early to mid November 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for an outstanding person to recruit for the position of Principal Policy Manager at Citizens Advice. 
We’re an organisation with a relentless focus on making society fairer. Each year we help 2.8 million people to solve their problems face to face and see over 34.5m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market.

In recent years we have done this by representing the views of energy consumers including: 

  • Successfully advocating for the regulation of heat networks, which includes introducing consumer protections that will apply to 5.5 million homes by 2050. 
  • Influencing the work of the BEIS select committee, regularly liaising with parliamentarians about consumers and the net zero transition.
  • Marshalling evidence that convinced the regulator to reduce the cost of capital for energy network companies, potentially saving energy consumers billions over the next 5 year price control period 

You will lead the energy team’s work on net zero homes, developing our research and advocacy programme largely focussed on ensuring the net zero transition has consumers at its heart. This includes managing a team of policy specialists. You’ll work closely with colleagues across the energy team, as well as our data, public affairs, campaigns and media teams to maximise impact for energy consumers.  

You’ll also support our wider energy advocacy work as well as supporting junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You’ll influence regulators, MPs, civil servants, industry on behalf of energy consumers and the people who rely on Citizens Advice. 

We’re looking for someone with a wide range of skills, from exceptional judgement and excellent stakeholder management, to being able to lead in a large organisation. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Refreshed on: 16 October 2021
Closed date: 24 October 2021
Job ref: 001237
Tags: Policy/Research, Management