Department: Service Management and Improvement
Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
The role is within a Citizens Advice Support team which ensures the smooth running of an operationally focused department. The role provides an exciting opportunity to deliver and continuously improve support services to the department; to act as the first point of contact for stakeholders and partners requiring support, as well as developing operational relationships within the organisation.
Working within a friendly, diverse and dynamic team based in our regional office in Leeds city centre, you’ll manage a small team and play a key role in supporting the department, stakeholders, and partners; enabling the effective and efficient delivery of all departmental activities. This includes supporting the management of the department’s finances, compiling management information, introducing new systems and processes to ensure best practice and providing support to our partners.
If you have managed a team in a business support role this would present an opportunity to enhance your organisational, communication and technical skills through offering support to the team, department, stakeholders and partners.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.