Citizens Advice
Birmingham, West Midlands
Cardiff
Central London, Greater London
Leeds, West Yorkshire
£41,562 (plus £3,520 London Allowance if applicable)
Contract, Full-time
Job description

Department: Universal Support / Help to Claim

Hours per week: 36.15

Interview date: w/c 15th June 2020

Contract Duration: 31/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As Senior Project Manager you’ll hold a senior role within the Continuous Improvement function of the Help to Claim programme, bringing effective project management to the function, ensuring efficient delivery of innovative solutions to improve service delivery.  

You’ll support the development of innovative solutions to improve service delivery, showing leadership to integrate an agile and user-focused approach through the whole development of a solution (from concept to through to pilot).

In the role, you’ll provide project management oversight to the Continuous Improvement function, whilst managing the programme's relationship with the wider learning and development department.

This exciting and dynamic role will test your leadership, agile working, problem and solution ownership, strategic ownership, user focus and coaching skills, so that you can drive continuous improvement and change into the service, department and organisation. You will inspire an innovative way of working and help to integrate it across the organisation. You will help transform the organisation into a forward-thinking leader in the third sector as it adapts to, and thrives in, the digital economy.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Refreshed on: 23 May 2020
Closed date: 31 May 2020
Job ref: 000623
Tags: Project Management, Digital