Contract Duration: Up to 31 March 2021 with possibility of extension
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Our Help to Claim programme offers people all the support they need to make a claim for Universal Credit. It is available throughout our network as well as on the phone and online through webchat.
This is an integral role in a fast paced, high profile programme at Citizens Advice that is focussed on ensuring people can access the financial support they are entitled to at this crucial time. The team is responsible for coordinating and supporting the delivery of the programme across the country. You will have the opportunity to use a wide range of skills and abilities in helping the team ensure high quality, comprehensive support is available to everyone who needs it.
The primary role of the senior project officer will be to manage discrete projects within the programme, playing a central role in making sure that the service is delivered according to organisational ambitions and communicated effectively to both internal and external stakeholders.
The role includes the need to analyse and interpret data, proactively identifying emerging or potential issues and developing appropriate solutions on a wide variety of issues through research and analysis. They will be responsible for driving those solutions forward within the programme - overseeing and developing processes for managing resource, performance, risks and issues.
They will also have responsibility for producing briefings and reports that clearly communicate the operation of the programme to a wide variety of audiences - senior management, senior civil servants, ministers and other stakeholders.
From time to time, the senior project officer will be participating in programme wide task groups to contribute to the development of policies, processes and resources. The senior project officer will be expected to work independently to provide operational solutions and advice in relation to programme issues.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.