Liverpool, Merseyside

£18,000 per annum

Contract, Full-time

Job Description

Fixed-term contract to 31 March 2020.

Citizens Advice Liverpool are delivering an end-to-end claims support service which will be nationally consistent and provide high-quality advice for first time Universal Credit claimants. Universal Credit is our fastest growing advice issue and the evidence collected by the Citizens Advice network shows us people need more practical support to make and manage their Universal Credit claim. The “Help to Claim” service will guide people through the claims process - offering tailored support to help them use the flexibilities available in Universal Credit, helping them to get their first payment on time and making sure they’re ready to manage it when it arrives.

We have an exciting opportunity for a Reception/Assessor to join our team.

We are looking for someone with excellent administrative skills, good communication and organisational skills, the ability to work under pressure and meet deadlines as well as a commitment to the aims and principles of the Citizens Advice Service. The successful candidate will provide support for the Help to Claim team to deliver locally tailored delivery of digital, telephony and webchat support to Universal Credit Claimants 

Previous applicants need not apply.  

To apply to join us, please find the recruitment pack and application form on our website via the Apply button. 

Closing Date for Applications: 12.00 noon – Wednesday 8th May 2019

Interviews will be held – Tuesday 14th May 2019

Citizens Advice Liverpool recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian  minority Ethnic people, as they are currently under represented in our workforce.