Northallerton, North Yorkshire
£27,000 per year
Temporary, Full-time
Job description

Please read the whole job description thoroughly before applying. We will require both a CV and covering letter for your application to be considered.

Job Title: Digital Champion Coordinator

Employer: Citizens Online

Salary: £27,000

Contract: Fixed term to 31 March 2021

Hours: 37 hours p/w (5 days)

Base: Home based. Although there maybe opportunity to work with client organisations face to face depending on Covid-19 restrictions

Managed by: Managing Director

Citizens Online is a UK charity committed to researching, addressing and promoting the issues of digital inclusion. In collaboration with a wide range of partners, they have delivered digital inclusion projects across the UK since 2000.

Living during lockdown has demonstrated to everyone how important digital skills and technologies are to make our lives easier. But there are 9 million adults in the UK who can’t use the internet, with a significant number across North Yorkshire.

We are working with North Yorkshire County Council and the seven District Councils in North Yorkshire to support people who lack essential digital skills or access to the internet. This project will coordinate and deliver essential digital skills provision to people who lack the skills and confidence to use digital technology. As well as helping local organisations source and distribute digital technology and connectivity to those without it.

The Role

The Digital Champion Coordinator will be responsible for coordinating the successful delivery of digital inclusion support services across North Yorkshire. They will recruit, train and manage Digital Champions, building a remote, Digital Inclusion Network across the County. The project aims to deliver digital inclusion support services through a number of activities, including:

  • Providing technology and connectivity to vulnerable people who are offline through a local tablet loan scheme
  • One-to-one digital skills support for new learners provided both remotely and face-to-face by a team of volunteer Digital Champions
  • Collating and sharing signposting resources and guides hosted on a central website
  • Sharing best practice across the network through newsletters and remote network meetings

The role will require working in close partnership with the local councils, social care and health providers, local housing providers and other community organisations.

You will need to have experience in: project coordination, recruiting and managing volunteers and working in the community. You will have excellent people skills and be comfortable working with people from diverse backgrounds. You will be enthusiastic about digital technology and the benefits it can bring to society.


The role of Digital Champion Coordinator is to:

  • Recruit, train and support a team of volunteer Digital Champions. Their role is to help people to get online (mainly through remote support but face-to-face may happen subject to Covid-19 guidelines).
  • Train and support frontline staff and volunteers of key local service providers to become Digital Champions, promote digital inclusion and improve their own digital skills (mainly in group learning environments, including online).
  • Work with local community organisations to identify opportunities to deploy digital champions and embed support within the local community.
  • Coordinate the rolling-out of the North Yorkshire Tablet Loan Scheme, ensuring that tablets are distributed to those most in need.
  • Ensure effective triaging and referral system for incoming requests for support through the phone helpline and inbox.
  • Collate and share digital guides and signposting resources for local partners (e.g. online safety, getting started with WhatsApp, accessibility needs).
  • Upload information and keep the central signposting website up-to-date.
  • Share learnings, best practice and challenges across the network by organising remote network meetings.
  • Identify and promote relevant digital inclusion activities in the area, using case studies to highlight the social inclusion impact.
  • Use targeted marketing to motivate excluded groups and individuals to use training, support and access.
  • Proactively collaborate with local partners to ensure that relevant support services are matching user needs.
  • Galvanise local partners to recognise and apply for local funding opportunities that may bring further digital resources to the area.
  • Monitor project activity through data gathering, using the Digital Champions Network project management tool and collating case studies.
  • Report monthly to the Managing Director on local project performance.

Application process:

Please apply online by sending your CV (maximum 2 sides of A4) and a Covering Letter (maximum 600 words), that together demonstrate how you can meet the role requirements and criteria in the person specification.

Important: Please reference the numbered criteria (from the person specification) in your covering letter, where you have referenced evidence of how you meet the criteria in your covering letter.

  • Application closing date is 10:00am on Monday 19th October
  • Interviews will be held online using Zoom, on Thursday 22nd October

If you’re excited by this opportunity we’d love to hear from you. 

We are an equal opportunities employer and welcome applications from all suitably skilled and experienced people, regardless of their race, gender, physical ability, religion/belief, sexual orientation or age.

More about Citizens Online
Citizens Online

About Citizens Online

Citizens Online is a UK digital inclusion charity, established in 2000. Our aim is to ensure t... Read more

Posted on: 07 October 2020
Closed date: 19 October 2020
Job ref: DCCoordinatorNY
Tags: Project Management, Volunteer Management

The client requests no contact from agencies or media sales.