Bolton, Greater Manchester
Manchester, Greater Manchester
Preston, Lancashire
£8.77 per hour
Contract, Full-time
Job description

City Hearts are currently recruiting for an Outreach Caseworker to work within the Anti-Trafficking Team of the organisation, working with both male and female clients. This role will require the successful candidate to casework the Survivors of Modern Slavery in the National Referral Mechanism (NRM) and women with life-controlling issues in their rest and reflection period before moving on to support the Staff of City Hearts; to ensure all standards for City Hearts are upheld to a high standard. 

City Hearts was founded in 2005 with a mandate to fully restore those with a history of vulnerability and exploitation. We began with a single home to help women with life controlling issues and shortly after welcomed our first survivor of Modern Slavery. Since then we have expanded dramatically across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life-controlling issues.

The Role:

  • Caseworking individual PVOHT (Potential Victims of Human Trafficking);
  • Regular feedback and review meetings with Outreach Coordinator;
  • Arranging and attending appointments for individual;
  • Following up all the paperwork and details of VOHT in adherence to the terms of the contract; including on line reporting. Including, weekly reviews, daily logs and inductions.
  • Shift flexibility to include some evenings and, weekends and sleeps on a rota basis at safehouse,
  • Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures;
  • Ensuring that all Key Performance Indicators are met;
  • Ensuring progression of VOHT through system;
  • Liaising with organisations and individuals regarding PVOHT and CH in a professional manner –
  • Identifying support hours and ensuring accurate logging of all hours;
  • Ensuring paperwork is being completed correctly and in a timely fashion;
  • Ensuring Exit Strategies are being prepared in a timely fashion;
  • Dealing with out of hour crisis in accordance with standby rota;
  • Receiving out of hours referrals, carrying out inductions, weekly reviews, updating IT system.
  • Ensuring adherence to all internal procedures regarding City Hearts, the Safe Houses and any legislation;
  • Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

Any other duties that are commensurate with the role;

The Candidate:

  • Ability to work in a team
  • Ability to work under pressure
  • Ability to liaise with other agencies in a professional manner
  • Good communication skills
  • Good organisational skills
  • High level of emotional resilience
  • Good IT skills and the ability to accurately record keep
  • Ability to be flexible to needs of the service and clients
  • Ability to manage time around shift work to enable adequate self-care and rest


30 Days Holiday (based on 40 hour working week)

Sleep shift pay supplement

Perkbox - local / national discount scheme + app

Training / Career Progression

Various courses - personal and professional development

On-going support

Group supervision regularly - share best practice

Closing date for the role is midnight on 7th February.

Posted on: 08 January 2020
Closed date: 07 February 2020
Job ref: NW Outreach Caseworker
Tags: Advocacy, Support Worker