Manchester, Greater Manchester
£19,000 - £21,000 per year
Contract, Full-time
Job description

City in the Community (CITC) currently have an exciting opening for an Insights Coordinator to join our team on an initial 12 month fixed-term basis. Established in 1986, CITC is the registered charity of Manchester City FC and uses the brand of the parent Club to deliver award-winning programmes centred around Health, Education and Inclusion. The projects engage and impact over 30,000 lives in Manchester annually.

The successful candidate will have complete ownership of administrating crucial charity monitoring, evaluation and learning (MEL) processes and systems, as well as being the first port of call for day to day productivity and outcome reporting queries from the team.  

Reporting to the Insights Manager this person will play a key part in ensuring that the charity receives efficient, effective MEL delivered to the highest standard, driving maximum impact on the social outcomes in Manchester that CITC is tackling. The successful candidate will need to be organised, curious minded, and driven to ensure the charity maintains its strategic mission, and that it’s activities result in the intended outcomes in a well evidenced and timely manner.   

The role has ample opportunity for the successful candidate to build their generalist impact evaluation research and MEL experience; supporting managers with evaluations, quality monitoring, accountability, learning and gathering of case studies.

This is a fantastic opportunity and would suit someone who has defined career aspirations in MEL of charity interventions tackling social issues and who are looking to develop their experience and skills within a supportive environment.

Accountabilities include:

  • Coordinating all Insights team monitoring and productivity related administration
  • This includes:
  • Maintaining CITC’s database that monitors productivity, output and externally set outcomes.
  • Advising the team as a first point of contact for all data and reporting queries.
  • Creating and delivering reports outlining progress against KPIs, outcomes and impacts set both externally and internally.
  • Gathering case studies in line with programme outcomes in the programme delivery field (schools, colleges, community settings etc.)
  • Identifying trends and opportunities for specific training interventions, either in groups or one to one, that increase compliance, understanding and capability, and ensure the system is being used to its full potential.
  • Supporting on experimental research projects both quantitative and qualitative that evidence the impacts of the charity.
  • Working closely with the programme delivery teams of coaches, educators and programme managers, communicating and processing required updates to ensure reporting guidelines and deadlines are achieved.
  • Maintaining accurate departmental systems, hard-copy and digital filing and Insights shared drive to ensure accurate monthly reporting to the business of key output and KPI statistics. 
  • Coordinating general Insights administration to ensure charity processes are adhered to. This includes raising PO’s, stationery orders, booking facilities for internal and external meetings, and general post.
  • Providing support to the Insights Manager with project work related to the CITC Theory of Change and impact evaluations, to support Insights department’s MEL which ensures CITC’s wider strategic objectives.

Scope of Job

The Insights Coordinator role is an integral one for CITC, providing support to every member of the delivery team. The role links the delivery team with wider MEL structures helping to ensure consistency in how our monitoring processes are applied. 

It's crucial that applicants are organised, pragmatic and able to work in a high-paced environment – there are often conflicting high-priority pieces of work all happening at the same time.

A friendly, open manner is also essential due to the varied stakeholders that the role is in contact with. At the same time, the successful candidate will be comfortable asking questions of the team, in the right way, in order to understand issues further, identify risks to our processes and escalate these to the appropriate person. Communication is key in this role.

We’d be especially keen to hear from you if you have experience or knowledge of the charitable/voluntary sector, academic research in sociology or psychology fields, or have experience working in community or education interventions.

Finally, an understanding of GDPR legislation and how this affects MEL data collection, storage and use is advantageous.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

The City Football Group is fully committed to safeguarding children and other vulnerable people across our business. Appointment to this post will be subject to Safer Recruitment processes including a satisfactory enhanced disclosure via the Disclosure & Barring Service, prior to taking up the role.

Refreshed on: 20 December 2019
Closed date: 04 January 2020
Job ref: AB/122019
Tags: Practitioner, Operations

The client requests no contact from agencies or media sales.