London, Greater London
£28,300 per year
Permanent, Full-time
Job description

Examples of shift; 8.00am to 4.00pm, 10.00am to 18.00pm, 11.00am to 19:00pm and to 2.00pm to 10.00pm.

33 days inclusive of bank and public holidays.


The post holder will have managerial responsibility for the Housing Assessment and Referral Worker and Housing Worker Assistants at the City YMCA London Monarch Court housing project.  They will ensure all relevant regulatory standards are met and their team provide quality information, advice and guidance service and help to residents with regards to the claiming of housing related benefits and work towards the reduction of rent arrears; as well as a quality customer service for all other clients.  They will be responsible for ensuring that all voids and referrals are managed and maintained and that all young people are fully inducted into the service. As well as managing an assigned case load of residents and ensuring the smooth running of the reception.

Essential Requirements/Qualifications

 Knowledge and Qualifications

  • Educated to NVQ3 level or equivalent in working with young people (i.e. Youth Work, Advice and Guidance, Housing Support, etc.) 
  • Knowledge, understanding and awareness of:  Health and safety provisions and requirements in a residential project /Current housing legislation and regulations
  • Relevant qualification in Housing 
  • Has a Level 3 or equivalent in First Line Management qualification or equivalent


  • Minimum of at least two years’ experience of working with young people (preferably in a housing setting) 
  • Experience of managing staff and/or volunteers 
  • Experience of working within the housing sector 
  • Experience of working in a client facing role (preferably in a supervisory position) 
  • Experience of working at the front desk (reception) setting 
  • Experience of dealing effectively with difficult client groups 

Abilities and Skills

  • Ability to supervise and motivate staff effectively and to promote good team work 
  • Excellent communication skills with the ability to produce timely and accurate reports in line with deadlines 
  • Ability to work constructively as a leader of a team and within a multi-agency framework 
  • Ability to organise self and others to maintain high standards of service and lead teams to desired goals, using own initiative 
  • Excellent organisational and problem solving skills 
  • A commitment to equal opportunities in service delivery and diversity in employment  practices 
  • IT proficiency including working with database systems 
  • Willingness to work flexibly in response to changing organisational requirements
Refreshed on: 27 July 2019
Closed date: 11 August 2019
Tags: Advice, Information, Housing Management