Farringdon, Greater London (On-site)
£22,000 - £24,000 per year
Permanent, Full-time
Job description

CIWEM is a professional membership organisation, developing careers and competencies for environmental professionals in national and local government, business, academia and charities. Our aim is to work towards a safer, more sustainable world. Our mission is to build a global community of water and environmental professionals dedicated to working for the public benefit.

In 2020 CIWEM declared a climate and biodiversity emergency, pledging to help its 10,000+ members to tackle climate change and to make our world more sustainable.  We produce a diverse programme of events, professional training, publications, awards and environmental policy work to support that mission.

About the role

Reporting to the Head of Membership and Professional Standards, the the Membership Services Officer

will play a key role in supporting activities across the Membership Team, including recruitment,

retention and stewardship of member applications and processing of payments. including recruitment, retention and stewardship of member applications and processing of payments.

As Membership Services Officer, you will be responsible for responding to and dealing with queries relating to CIWEM membership and providing efficient, professional and accurate advice.

Your ability to plan and prioritise work is essential in this busy environment, along with demonstrated effective communication skills enabling you to deliver a high standard of customer service. We are looking for someone with a friendly, supportive and collaborative approach to work to play a key role in the promotion, recruitment and registration of members, and be central to the success of the Institution.

The Team

This role sits with our Membership and Professional Standards Team, you will work closely with the Head of Membership and Professional Standards as well at the Membership and Professional Standards Manager, Senior Membership and Professional Standards Executive, and Member Engagement Executive.

Person Specification


  • The ideal candidate will have excellent customer service skills combined with administrative experience of working in a busy office environment
  • Excellent time management, organisational, planning and administrative skills
  • Proficient using Microsoft Office 365
  • Experience working with CRM systems (ideally CiviCRM)
  • Strong interpersonal skills, the ability to work independently and engage effectively within a team as well as networking and promoting CIWEM externally
  • A problem-solving approach to work
  • Excellent written and spoken English with close attention to detail
  • Flexible, enthusiastic, self-motivated with a willingness to learn new skills


  • Experience in a professional body or equivalent
  • Working knowledge of quality management systems (such as ISO14001)
  • A good understanding of, or interest in, environmental issues

Working Location

CIWEM’s office is based at 106-109 Saffron Hill, Farringdon, London EC1N 8QS. This role will be flexible between the office and home working with some London and UK-travel expected.

The position is a full-time role and normal working hours are 9.00am to 5.00pm from Monday to Friday (inclusive). You may need occasional flexibility to meet the needs of the of the organisation outside core working hours, to accommodate institutional events.

All appointments are made subject to satisfactory references and proof of eligibility to work in the UK.

Application Instructions

Please send an up to date CV and covering letter including a supporting statement of no more than two sides of A4 outlining your suitability for the role and how you fulfil the personal specification.

Please ensure you have read the personal specification.

Please apply early as we may bring the closing date forward should we receive a high volume of applications.

More about CIWEM

CIWEM represents and supports a community of thousands of members and organisations in over 90 countries who are dedicated to improving water a... Read more

Posted on: 17 January 2022
Closed date: 06 February 2022 at 23:30
Tags: Admin, Advice, Information

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