We are looking to appoint an IT Support Officer to enhance the support of IT across Cliff College for students and staff, both onsite and remote. Working alongside existing members of the learning innovation team, the IT Support Officer will also contribute to the successful delivery of other relevant projects of Cliff College, including the College’s annual Festival, conferences and events. We are looking for someone who:
- has good understanding and experience of IT support
- is a great team player
- is willing to play a key role in the life and work of Cliff College
This position may be suitable for someone beginning their career in IT support, as well as for those who have existing experience in this area.
Closing date: 5pm on Friday 29 October 2021
Interviews: Monday 8 November 2021
Start date: As soon as possible
Responsible to: Learning Support Manager
Internal relationships: Learning Innovation team, Digital Evangelist
Purpose and Objectives: To provide IT support across the College and at a range of conferences, events and activities.
1. Staff/Student support
a) To provide IT support for staff and students, in collaboration with the College’s external support provider
b) To escalate support requests to external support provider if issues are unable to be resolved internally
c) To set up, support and manage user accounts and profiles using the appropriate software
d) To provide induction for new staff in terms of the use of the hardware and software provided
e) To provide basic Audio-Visual support for staff and students using college resources
2. Hardware and software
a) To maintain and support the College’s computer systems and applications
b) To liaise and work in collaboration with the College’s external IT support provider
c) To troubleshoot IT related problems, diagnosing and solving faults where possible and escalating where necessary
d) To oversee the WiFi and internet arrangements across the College
e) To support the rollout of new software and applications
a) To support the development and implementation of technologies that support learning
b) To test and evaluate new technology
4. Festival, conferences and events
a) To play an active role in the support and delivery of the Cliff Festival and other Cliff conferences and events
b) To provide basic end-user support to 3rd party conferences and events
5. To complete any other reasonable duties, as required by your line manager
For details of the person specification and letter to candidates, please read the attached documents.
About the College
Cliff College, located in the Peak District, has been training people in evangelism and mission since 1903. Today it continues in its mission to equip the church in evangelism and mission through a range of undergraduate and postgraduate programmes, a wide selection of short courses, an annual Festival, partnerships with other institutions globally and churches locally and a busy conference centre and leisure business.
Cliff is at an exciting place in its history as it launches Vision 21, a strategy that takes the College on a journey to become a global centre of evangelism and mission. This builds on its tradition and history and focuses on the College as a place of engagement, encounter and equipping.
Vision: Cliff College: A Global Centre for Evangelism and Missiology
Aim: To be a Methodist evangelical learning community, rooted in God’s Word and Spirit for the purpose of equipping God’s people for practical ministry and cutting-edge missional engagement.
- To enable an encounter of God in an array of places, contexts and environments, offering the whole Cliff community the opportunity to grow and develop as disciples.
- To equip individuals, as disciples, through a wide range of formal and informal, validated and non-validated, on-site, online and hybrid learning opportunities.
- To engage individuals and groups through a variety of evangelistic and missional opportunities at Cliff, throughout the UK and across the globe.
Applications are welcomed on a College application form or by a CV with covering letter that outlines how you meet the criteria on the person specification.
In the covering letter we are inviting you to give us information that will allow us to assess how closely you meet the requirements of the person specification. You may draw on all aspects of your life: education, employment, voluntary work, church, interests, and home life, for example. Please provide evidence when you make statements, e.g. ‘I work well in a team’ – try to describe an example of when and how you contributed to a team.
The client requests no contact from agencies or media sales.