Contract "Support Worker" Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We seek to change the domestic abuse narrative that asks ‘why doesn’t she leave?’ to ask ‘why doesn’t he stop?’At the same time as delivering interventions, we are working across the domestic abuse specialist sector, public sector partners and beyond to develop sustainable, national systems that respond effectively to perpetrators of domestic abuse.
Our vision is that one day there will be a national approach which sees agencies in all PCC and local authority areas across England and Wales working together with a focus on those who cause harm, the perpetrators, to disrupt abuse and change behaviour.
Our influencing work is changing the UK conversation about domestic abuse, with both national and locally-based elected representatives and the officials and colleagues who work alongside them. Our PPAC Officer, reporting to the PPAC Manager, will be crucial in helping us to develop our engagement, as well as deepen our policy-influencing capacity to support our roll-out of ground-breaking interventions to end domestic abuse and ensure support for the whole family to keep people safe sooner.
You will be joining the organisation at a pivotal moment. The Victims and Prisoners Bill will be making its way through its final stages in Parliament and a General Election is likely to take place in 2024, providing an unmissable opportunity to ensure that SafeLives’ priorities for improving the response to domestic abuse are taken forward by the next Government.
Location: London office and/or remote working, with regular meetings in London and occasional travel to other locations around the UK, including our Bristol office.
Benefits include a generous package, such as:
- 34 days’ holiday per year plus, public holidays
- Flexible Working (compressed hours)
- Cycle-to-work Scheme
- Eye Care Vouchers
- Pension Scheme with 4% employer contribution
- Childcare Vouchers
- Employee Assistance Programme
- Clinical Supervision
- Holiday Purchase Scheme (buy up to an additional 5 days)
- Enhanced Family Leave Policies
- Enhanced Sick Pay
- Professional Development Fund
- Individual Learning Budget
- Restorative Practice Training
- Time Off In Lieu.
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Monday 15th April 2024.
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Please visit out website for current openings
Job description: Social Media Manager
Full time contract. Up to £33k
Hybrid with some travel to London or Notts office.
Job purpose:
The Social Media Manager will lead our social media strategy to drive engagement thorough all social channels. From post planning, scheduling and creating content to reporting and optimising our content across both organic social media as well as paid social.
If the outline above excites you and you want to join us to make the difference - APPLY TODAY!!
Please see Full Details of the Role attached.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
Energy Advisers - Leeds will manage a caseload of disabled households struggling with their energy and water bills, supporting, and empowering them over the phone. Customers in need of either more in-depth support, or support with water bills, will be referred to you by a separate team of advisers.
Fixed term until the end of March 2026.
There are 4 x 35 hours positions available.
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday
Location - Working at Scope's Leeds office with working from home some or most of the time.
The role
In this role you will be:
Reviewing and confirming details from a previous assessment with the customer and conduct a second assessment to fully understand their support needs.
Developing goal-based action plans that clearly show how the customers support needs will be addressed.
Where needed, complete actions on customer’s behalf such as speaking to a supplier or submitting an application. Provide clear and detailed updates to the customer afterwards.
Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence-based approach is adopted to recording the customer journey
To work collaboratively within the team to provide support where needed to ensure KPI’s are achieved
You will manage a personal caseload and provide practical advice that may be required for your diverse customer base
About You
You will have a strong background in a customer focused environment, preferably on a helpline and experience of communicating with difficult and complex information via telephone.
You will have the ability to communicate with a wide range of customers with an understanding of different needs and respond to these accordingly.
You will have excellent communication skills, both written and verbal to be able to communicate with customers and colleagues in a clear, meaningful, and effective way.
This service helps customers through their unfair extra costs and additional vulnerability to fuel poverty. Therefore, you will demonstrate effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices.
Being able to respond positively to change while being able to work effectively with conflicting priorities will allow to succeed within this role.
It is essential that you have a good working knowledge of IT including Microsoft Office Products. Methodical, with excellent attention to detail when using databases.
You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice. If you do not already have the qualification, you will be trained to a Level 3 Award in Energy Awareness.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
You will find further information about this role, including the full job description, on the Scope website.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to a DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
The Director of Operations will be a key member of our leadership team, enabling our growth through strategic and structural operational planning, implementation and delivery, ensuring that we realise our vision across our Resourcing Church network.
The successful candidate will be joining a growing church community at an exciting juncture in our history as we prepare to celebrate our 150th anniversary. Our church is thriving, with a large, diverse, and committed congregation, which reflects our community in Brixton, Camberwell and Kennington. We are a place of welcome and inclusion for LGBTQ+ people, and we are a training parish, with many ordinands, curates and musicians spending time here in recent years.
We have a thriving music programme with over 100 children singing in three choirs weekly, and we are active in our service to the community. We have two church schools, St Gabriel’s College and St John the Divine Primary School, and we are involved in a wide range of community and social action programmes from London Citizens to the Robes homeless shelter.
The successful candidate will work closely with the Vicar of St John the Divine to ensure the strategic priorities of the St John the Divine Resourcing Church network – currently St John the Divine Kennington, St Faith’s North Dulwich, and the Korean congregation at St James’ Malden – are delivered. They will also support our wider leadership team, including clergy, and lay leaders.
As our own network and congregations grow, we anticipate that there will be opportunity for the post-holder to grow the remit of the role and develop their career within the position.
About the role
The Philanthropy Coordinator will primarily deliver key administration support for UK Youth’s Avon Tyrrell Capital Appeal; including developing donor communications, managing the project plan spreadsheet, maintaining accurate CRM data records, conducting prospect research and drafting funding requests. They will work closely with the Director of External Relations (lead of the Capital Appeal) and PA to the Director of External Relations in managing the Avon Tyrrell Capital Appeal board, and support the wider Engagement team in core Philanthropy and Events administration.
This role is an exciting opportunity for someone looking to start or transfer their career to the fundraising sector, motivated by ensuring young people in the UK are equipped to thrive. You will be exposed to a variety of fundraising activity and have the opportunity to contribute to some high-level philanthropy work.
The Avon Tyrrell Capital Appeal is on track to raise £6.4 million to regenerate and build a new experiential learning centre at UK Youth’s outdoor learning centre, Avon Tyrrell in the New Forest. The Avon Tyrrell Capital Appeal was launched in October 2023 by HRH The Princess Royal at an event in the New Forest. The event attracted many prospective donors with whom we are now in advanced positive discussions with on supporting the appeal, including our lead gift.
The role sits within the Engagement Team which collectively covers Philanthropy, Individual Giving, Supporter Communications, and Events. The Engagement team forms part of the successful External Relations department which is also responsible for Corporate, Trust and Foundation fundraising and the Digital, Marketing and Communications team.
You will be excellent at project management and able to write clearly and persuasively about the work of UK Youth and our outdoor learning provision.
Who we are
UK Youth is a leading charity that is unlocking youth work for all young people.
We bring together young people and youth workers with business leaders, teachers, social workers, doctors, policy makers and other professionals to learn, spread effective ways to support young people, and campaign for social change.
Only by working together can we tackle the systemic problems that keep letting our young people down.
Why work at UK Youth?
UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) We have developed a strategy to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.
UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all.
- Closing date for applications will be 3rd April at 11:59pm (midnight)
- Interviews are scheduled to take place between 8th - 11th April 2024
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
The client requests no contact from agencies or media sales.