City of London, London
£44,927 to £49,656
Contract, Full-time
Job description
The Individual Giving team at Concern raised £5.5M income in 2020, almost 70% of the organisation’s voluntary income. With an expenditure budget of £1.7M the Individual Giving team are responsible for delivering a diverse range of programmes across Individual Giving and legacy fundraising, with a sizeable base of regular givers, cash donors and charity gift purchasers. In the last few years we have really diversified our acquisition programme, investing significantly in DRTV, digital and charity gifts alongside our established face to face programme, so this is a very exciting time to lead the Individual Giving team and further improve and develop these promising channels.

Individual Giving Fundraising Manager Responsibilities:

Lead the development of Concern UK’s individual giving strategy to achieve sustainable income growth:

• Develop the individual giving strategic plan, delivering income & expenditure targets on an annual & 5 year basis.
• Develop, monitor and evaluate Concern ‘s new donor recruitment strategies, across face to face, DRTV, digital, inserts and offline testing new channels as appropriate
• Develop, monitor and evaluate Concern’s donor journey strategies, ensuring the best possible experience for donors, maximising donor loyalty and value.
• Review campaign results, analysis and research across the UK market, identifying strengths, opportunities and trends that can feed into strategic plans.

Develop and manage Concern Worldwide (UK)’s individual giving programme and budgets:

• Ensure the most effective use of the Individual Giving annual expenditure budget (currently £1.7 million)
• Work with the IG team members to develop plans for each campaign and to ensure that the projects achieve target, are delivered on brief, on time and on budget.
• Report on campaign performance and monitor against past performance & planned expectation, using the results and analysis to inform future activity.

Manage and lead the Individual Giving Team

• Set and monitor annual objectives and development plans for Individual Giving team line reports.
• Provide direction, management support, training and development support to the IG team, including regular one to ones, annual appraisals and staff management.
• Develop training and development plans for all line reports.

Maximizing Concern’s emergency response capability:

• Lead the UK Individual Giving team to ensure Concern responds quickly and effectively to emergencies, according to procedures and agreed timelines.
• Work closely with the Dublin office to coordinate effective and timely response.
• Ensure up to date, in-depth knowledge of Disasters Emergency Committee (DEC) guidelines.
• Evaluate, recommend and implement updates to the Individual Giving emergency response strategy.

Individual Giving Fundraising Manager Requirements:

• Five years’ experience of individual giving fundraising.
• Demonstrable experience in line managing multiple direct reports
• Strong direct marketing skills, including demonstrable experience of digital fundraising techniques and strategies.
• Proven experience in developing strategy, operational plans and complex budgets.
• Experience of appointing, managing and reviewing external suppliers and negotiating contracts for up to 6 figure sums.
• At least two years’ experience of working for an International development/emergency response organisation.
• In depth knowledge of UK individual giving fundraising techniques, including donor recruitment, welcome and development strategies.
• Excellent knowledge of the legal and regulatory environment (Fundraising Regulator code of practice, Data Protection, Gift Aid)
• Analytical skills and experience of using a fundraising database for direct marketing.

About Concern Worldwide:

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression.
We deliver life-saving and life-changing interventions to some of the world's poorest and most vulnerable people. From rapid emergency response to our innovative programming in health and nutrition, livelihoods and education, we go to the hardest to reach places to make sure that no-one is left behind.

Location: Concern UK is currently working remotely, however when our offices re-open it will be with enhanced safety measures within government guidelines. Staff will also be able to avail of a weekly combination of home and office working within the parameters of their role and company policy. Our London office is located 10 minutes’ walk from Clapham Junction Station, a riverside office with great views and tranquil surroundings.

Contract length: One year fixed term maternity cover

Salary: £44,927 to £49,656

Closing Date: 30th April 2021

Please note we will be periodically shortlisting through the recruitment campaign and may close the role before advertised closing date.

You may have experience of the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Philanthropy Manager, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.

Ref: 98304
Posted on: 15 April 2021
Closed date: 01 May 2021
Job ref: 98304
Tags: Fundraising