Conference and Membership CRM Co-ordinator
The British Institute of Energy Economics is a small membership association and registered charity operating in the energy sector.
It is seeking additional administrative support during 2017 from somebody with good IT and all round administrative skills who would like to work from home, as part of a small, friendly ‘remote working’ team. Hours are variable and flexible, though busy periods will include July, the second half of August and all of September, when our annual conference takes place in London. Payment is per hour and on self-employed basis. Location in the Bucks/Oxfordshire/Herts area would be an advantage.
We need support on two areas, membership CRM and conference registrations. These could both be handled by one individual or separately by two.
To manage conference registrations for our 2017 conference in September, act as first point of contact for all email and phone enquiries, process on and offline registrations, provide payment receipts, liaise with delegates, conference sponsors and with the venue, produce conference pack and contents signage etc , manage registrations and delegate queries on the day.
Membership Data /CRM Co-ordinator
We will be migrating our current database to Salesforce CRM this year and need an additional person to assist with the setup and configuration of Salesforce (with guidance and supervision from a consultancy and BIEE manager).
We are looking for someone who has
- Worked on CRM systems cleansing and maintaining data.
- Fast accurate data input skills and good eye for detail
- Preferably worked in a membership role previously, perhaps at a charity or medical society.
As membership co-ordinator you'll work to clean, input and maintain the charity's membership and contacts data.
Essential - thorough working knowledge of Microsoft Office (particularly Outlook, Word, Excel and PowerPoint)
Experience of using Wordpress CMS
Experience of planning and delivery events
Knowledge of event management systems, ideally Eventbrite
Good written and verbal communication skills
Good telephone manner and an ability to communicate effectively to a range of audiences; friendly and professional manner.
Experience of working in a membership organisation or with a loyalty /alumni scheme.
Good knowledge of using CRM system or charity database, preferably Salesforce, and proven experience in a front-line member management.
CRM project May – October 2017
Conference June – September 2017
Salary: £12-15 per hour depending on experience
Location: Home based but London/Home Counties location preferred, as some travel to London /Aylesbury/Oxford will be required.
Please provide full CV with short supporting statement and references.
The client requests no contact from agencies or media sales.