We’re looking for a dedicated and talented operations manager to join our friendly Business Development team and oversee a diverse portfolio of projects in a fast paced and growing area of the charity. This role will suit someone who thrives on creating and finding operational solutions in a fast paced environment, is able to create solid relationships with all internal and external stakeholders and who is versatile and flexible.

You will have responsibility for ensuring that the day-to-day operations of the Business Development team runs smoothly. You will be accountable for ensuring that effective systems and processes are used to set up, deliver and monitor the outcomes of each project, training or service delivery. You will lead and develop Contact’s freelance workforce to enable projects to be delivered effectively across departments.

The right person for this role is likely to have:

Previous Operational Management experience, including creating and implementing systems to monitor project outcomes and setting up and managing multiple projects and budgets. Be used to representing the organisation with external partners and funders, be a confident and adaptable communicator and have previous experience of manging resources and staff.

Excellent IT and numeracy skills will be a must, including the ability to extract, analyse and manipulate data using Excel.

This role can either be home-based/remote or office based in EC1 (Hybrid working)