Spitalfields, Greater London
£22,000 - £25,000 per year
Permanent, Part-time
Job description

Administration Officer – Part-Time 25 hours a week

22k-25k Pro Rata

This is an exciting opportunity to join a dynamic and innovative team within the European arm of a Global Organisation. CASE advances education to help transform lives.  As a catalyst for advancing education worldwide, we inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions.

This is an opportune time to join the CASE Europe team as CASE is in the process of developing and delivering a new global strategy.

Reporting to the Senior Finance and Operations Manager you will help support the delivery of CASE Europe’s business and strategic objectives.   This role is a key support position and involves reception management, office, finance and data support.

Working across the team you will provide administrative support in several key areas of the organisation.   As the first point of contact you will manage and help our members with general enquiries, online support and greet them on arrival.  You will help with arrangements for meetings including office management, catering and IT support.  You will help with event and membership queries and manage our online support system on a day-to-day basis.

You will be hospitable and an excellent communicator with strong organisational skills.  You will be able to manage your time effectively and deal with multiple projects and tasks.  A good knowledge of IT systems with a working knowledge of Microsoft office packages and databases.  Good attention to detail is a must for this role along with the ability to build relationships at all levels. We are looking for someone who can use their initiative and see a task through from start to finish.

This is an exciting opportunity that would suit someone who is looking to return to work or wants to learn and develop their administration experience working with educational and charitable organisations.  To apply for this position please send a CV and a cover letter outlining how your skills and experience would be suitable for this role.  Closing date for applications will be Sunday 28th July and interviews will be held on Friday 2nd August.

CASE Europe is committed to maintaining a work environment that is free of discrimination based on the grounds of race, religion or political beliefs, ethnic or national origin, gender, age, marital status, sexuality, disability or any other legally protected status. Each member of staff is obliged to adhere to this policy.

All positions at CASE are offered subject to the receipt of satisfactory references and all applicants must have the right to work in the United Kingdom.



Report to:

Finance and Operations Manager


Permanent part-time contract with one months’ notice required on each side.


25 hours per week. The pattern of hours may vary according to operational needs but generally work will be carried out between the hours of 9.00 -17.30.


20 days per annum pro-rata, plus statutory holidays and when the office closes between Christmas and New Year and on Good Friday and Easter Monday.


Contributory pension available.


London (with some travel to major events and occasional overseas travel).


To provide operational and administrative support for the work of CASE Europe.

The organisation

CASE advances education to transform lives and society.

CASE is the premier membership organisation for professionals who work within education in strategy, external relations, alumni relations, communications, marketing and fundraising.  We support their work by providing professional support through knowledge exchange, information, research and networking.

CASE is a global organisation.  Its membership includes around 4,000 colleges, universities and schools in over 80 countries, making it one of the largest non-profit education associations in the world.  We support over 80,000 professionals working in education.  With headquarters in Washington, DC, CASE has had a London office since 1994 serving the UK and the rest of Europe, an office in Singapore since 2007 serving Asia-Pacific, and an office in Mexico City since 2009 serving Latin America.

CASE Europe is a registered charity in England.  The staff of the London office work with members based at universities and schools both in the UK and across continental Europe. CASE Europe’s annual programme includes producing over 50 annual one-day seminars and residential conferences for training and networking; communicating with members both in print and online; and responding to their needs for information.  The team is small with a friendly, professional and responsive ethos. 

Duties and Responsibilities

Administration and Office Support

  • Receive visitors and organise refreshments for them.

  • Manage CASE Europe support system, answer queries and requests and distribute to relevant teams/staff. Help support with event and membership enquiries assisting members, potential members and delegates with queries and delegate registrations

  • Take incoming phone calls, deal with all general enquiries and forward calls to other staff where necessary. Distribute incoming and outgoing post on a daily basis and organise couriers as and when necessary.

  • Support with staff and visitor inductions and office orientation.Support with maintaining the office environment this includes health & safety, office security and IT

  • Support events and membership team with general event organisation including printing delegate badges and prepare delegate packs.

  • Book volunteer travel as and when required

  • Maintain and monitor stationery and kitchen stock levels. Achieve best value when ordering any goods.

  • Maintain printers and franking machine, provide metre readings, order printer supplies and organise maintenance support as and when necessary

  • Support with maintaining the AMS database system including processing orders, receiving payments and managing registrations

  • General team administration support

Personal Assistant

  • Providing general support for the Deputy Director

  • Support with organising and setting up meetings

  • Support with report and presentations as and when required

  • Support with project and finance administration

  • Any other duties assigned by the Deputy director


Person Specification

Key qualifications, skills and experience

  • Strong organisational skills.

  • Excellent time management and prioritisation skills with ability to manage multiple projects and multi-task.

  • High comfort level with IT systems and good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Database administration.
    Excellent oral and written communication skills.

  • Ability to work quickly and accurately.

  • Solid relationship-building skills.

  • Analytical and logical nature.

  • Ability to communicate effectively with people of all levels and work well as part of a team.

  • Ability to work autonomously, take a task from the start to completion showing initiative and creativity - without supervision.

  • Ability to understand and work with people of a variety of different cultures.

  • Demonstrate presence and social skills needed to represent CASE, work with senior executives and interact with academics and administrators.

  • Can-do and flexible approach to work

  • Confident personality.

  • Willingness to get stuck in and offer help to colleagues when needed.

  • Empathy with the culture of education.

Desirable skills or experience:

  • Ability to manage projects with external suppliers/contractors
  • European languages

    • Experience of working in education, the not-for-profit sector, or a membership organisation


  • Demonstrable interest in education and the mission of CASE

  • Friendly but robust professional manner

  • High productivity with ability to juggle multiple priorities

  • Ability to work as part of a small team and on own initiative

  • Readiness to work unsocial hours on occasion (e.g.: over weekends at conferences), confident personality and good sense of humour.



Posted on: 28 June 2019
Closed date: 28 July 2019
Tags: Admin, Operations