Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care and support needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.
We are looking to appoint a dynamic and “can do” third level ICT Technician to be part of our successful ICT team, which is responsible for the provision of technical support services for Creative Supports ICT systems. As a Senior Technician, you will already have solid knowledge of end user devices and good knowledge of networking, VMware, Citrix and Windows Servers.
The third level IT Support Technician role within Creative Support is wide and varied, taking in IT systems management, monitoring and support across the entire business. As expected with a role of this nature, the successful candidate will be expected to play a vital role in ensuring that IT systems remain operational whilst providing day to day support, planning, management, evaluation and installation for all mainstream elements of Creative Supports ICT infrastructure
The ideal candidate will have experience of working in the care sector and be able to demonstrate a strong and in depth technical understanding of ICT systems as well as have a high level of customer focus. You would be responsible for providing first, second and third line technical support to end users and infrastructure support to the business. The successful candidate will enjoy contributing to an excellent working environment for staff, and the wider business community.
The successful candidate will be expected to take the leading role in a wide range of activities - including:
Engaging with the wider business, particularly in relation to ICT projects, to ensure the ICT service helps to achieve Creative supports wider objectives
Providing proactive, efficient and timely systems administration
Managing the installation of hardware and software systems across the organisation
Liaising with existing suppliers to ensure support services meet the business’s requirements
Managing individual projects in the annual ICT plan and contributing to the implementation of the organisations ICT strategy.
Our potential candidate will:
Demonstrate a great positive attitude
Show consistent integrity, trust and fairness and embraces equality and diversity
Deliver time after time
Make a difference every day
Use good judgement and initiative to find solutions
Be committed to learning and being the best through continual development
Following an initial induction period to the company the role will be based in our friendly IT team operating from our Head Office in Stockport. Willingness to travel and work flexibly dependent on priorities and deadlines is essential.