Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care and support needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.
We are looking to appoint a well-motivated and organised Information and Quality Officer to work as part of an experienced team which is responsible for information management, quality and customer care across the organisation.
The ideal candidate will have excellent IT and communication skills, good attention to detail and strong customer care skills. This is a new role within the organisation so full training and job coaching will be provided.
The successful candidate will focus on two key areas:
- The development of an integrated, cloud-based database and reporting system. This will involve the collection, processing and verification of a large quantity of data from various sources, and assisting in the development of the process for keeping this information up-to-date and accurate. The database will then be used to assist the work of several Head Office teams and senior management in providing an efficient and responsive support to the front line services.
- Customer care and report logging. Assisting in the logging of safeguarding reports, whistleblowing reports, complaints and compliments. Working closely with the Customer Care Manager to ensure support in achieving our customer care targets.
Creative Support operates services nationally, 24/7 so some flexibility may be required although the role is largely weekdays 9am-5pm.
The client requests no contact from agencies or media sales.