Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.
We are now recruiting for a highly motivated Customer Care Advisor to join our Payroll team, based in our friendly, busy office in the town centre of Stockport, 5 minutes’ walk from the train station. This would be a great opportunity for a person with some payroll and/or HR experience, along with customer service experience, who is looking to work for a not-for-profit organisation, to get a wider knowledge of the end to end payroll processes.
As the Advisor, you will act as a point of contact to aid in supporting employee questions and concerns regarding their pay, resolving any issues that they raise with you as quickly as possible via phone, email or occasionally face to face. With an employee count of over 5,000, Creative Support is seeking a confident and proactive individual who has the skills that will enable them to listen to employee needs and concerns in a positive and customer focused manner. If you are comfortable on the phone, have the payroll knowledge to understand their issue, good IT skills and a strong attention to detail, then this role is for you.
You will have payroll experience and a good working knowledge of Microsoft Office including Word and Excel. You will be able to work to deadlines and provide excellent customer service.
Our range of employee benefits includes:
• Guaranteed Contracted Hours, 37.5 hours per week
• A bright, modern open plan office environment
• Free life assurance
• Pension with company contribution
• A range of employee discounts