Do you have the personal commitment, maturity, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?
The Registered Manager will lead the operational management of a service designed to meet the unique needs of 15 individual adults who have learning disabilities, autistic spectrum disorder, mental health diagnosis and complex health needs which may also include presenting behaviours which may challenge.
The Registered Manager will ensure that the service strives to achieve and maintain the highest levels of quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care and support. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and community connections.
You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:
• Recruitment and selection of staff matched to the needs of service users
• Management and deployment of staff to meet the needs of service users
• Team building and maintaining a highly motivated workforce
• Ensuring continuous, reliable and consistent service delivery at all times
• Meeting assessed needs and maximising positive outcomes
• Performance management
• Compliance with CQC & commissioner expectations and standards
• Effective contract management
• Effective prevention and management of incidents
• Positive risk management
• Staff support, supervision, coaching and training
• Excellent customer care for all stakeholders and preferences within available resources
• Responding to referrals and undertaking initial assessments of need
• Ensuring all service users have a co-produced plan of support and a designated Key Worker
• Co-ordinating a programme of regular person-centred reviews which put each person’s views and preferences at the heart of planning and decision making
• Maintaining high standards of environmental safety/quality and ensuring a welcoming, inclusive atmosphere
• Facilitate service user engagement, involvement and peer support
You must have prior experience of supporting people with a learning disability and/or autism who have complex needs and who communicate through behaviour that challenges. You must have supervisory/management experience. You will have thorough knowledge and experience of PBS strategies and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.
You will be able to demonstrate skills in managing and motivating a large staff team to achieve the highest standards of person-centred practice. You will be able to lead from the front and delegate effectively as well as to work collaboratively in providing direct care and support as required. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families, staff and partner agencies. You will be able to support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights. You will be a confident and professional practitioner and manager, able to communicate clearly and persuasively and to contribute effectively to multi-disciplinary decision making, planning and review processes.
Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5000 well supported staff across the country.
You will be joining a progressive charitable organisation, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of operational managers in the North West region and a network of Registered Managers across the country who strive to meet and exceed CQC standards. By joining this team you will be able to access peer support and expertise.