Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?
We are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a new specialist supported living service located in Braintree. The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which challenge. The service will support 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex. The accommodation will be completed in the summer of 2018 and has been carefully designed to meet the needs of individuals with a range of needs and special requirements.
Tenants are expected to move from hospital and residential settings and will need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent. As a number of service users will have forensic histories or present with high risk behaviours there will be a requirement for positive and robust risk management and effective behavior support strategies.
As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:
- Recruitment and selection of staff matched to needs of service users
- Management and deployment of staff to meet the needs of service users
- Ensuring continuous, reliable and consistent service delivery at all times
- Performance management
- Compliance with CQC & commissioner expectations and standards
- Contract management and achievement of planned outcomes
- Effective prevention and management of incidents
- Staff support, supervision, coaching and training
- Excellent customer care to all stakeholders
- Team building and management
You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.
You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations. You will also have a good knowledge of PBS principles and strategies and legal/good practice frameworks (including MCA, DOLs and MHA) and their application in a supported living setting. An understanding of attachment theory, relational security and psychologically informed environments is desirable. You will have a good knowledge of mental and physical health needs/conditions as the ability to promote holistic health and wellbeing is essential. A relevant professional or practice related qualification (such as social work, nursing or management) is essential.
You will be able to demonstrate skills in managing and motivating a large staff team to achieve the highest standards of person-centered practice. You will be able to lead from the front and delegate effectively, as well as to work collaboratively in providing direct care and support as required. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families, staff and partner agencies. You will be able to support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights. You will be a confident and professional practitioner and manager, able to communicate clearly and persuasively and to contribute effectively to multi-disciplinary decision making, planning and review processes.
The client requests no contact from agencies or media sales.