Droylsden, Greater Manchester
£27,000.00 - £31,077.00 per year
Permanent, Full-time
Job description

Do you have the commitment, drive and person-centred values to be able to make a real difference to the lives of older people with care and support needs? We have an exciting new role for a dynamic and proactive individual who enjoys the challenge of operational management and re-shaping services.


We are seeking an experienced and highly professional Registered Service Manager with a strong work ethic who can share our vision of providing person-centred, strengths-based services which promote wellbeing, independence and community connections. You will lead the operational management of a compact but busy, locality-based extra care service in the Droylsden area of Tameside (situated 5 miles from Manchester City Centre) which currently delivers between 800 – 1,000 hours of care per week. You will also be responsible for the management of a 24 hour extra care service which provides care to around 20 tenants.


As the Registered Service Manager you will ensure that our services are of the highest quality, meeting and exceeding all CQC standards and contract requirements. You will demonstrate this through comprehensive quality assurance, customer satisfaction and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling the achievement of planned outcomes.  You will promote and re-inforce an accountable culture of compassionate care, and person-centred practice with relationships based on warmth, respect and unconditional positive regard. Your rewarding role will include responsibility for:


  • Recruitment and selection of staff matched to needs of service users
  • Management and support of a team of senior staff
  • Rostering and deploying staff to meet the needs of service users
  • Using an electronic rota planning and monitoring system
  • Ensuring continuous, reliable and consistent service delivery at all times
  • Performance management
  • Auditing and Quality Assurance
  • Compliance with CQC & commissioner expectations and standards
  • Contract management and achievement of planned outcomes
  • Excellent customer care to all stakeholders


You must have significant prior experience of managing or co-ordinating care and support services for older people. You must demonstrate excellent assessment, support planning and report writing skills.  Good IT skills are required for this role and previous experience of using an electronic rostering and monitoring system (ECM) is highly desirable.


You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations.


You will also have an understanding of the principles of person-centred care and the Mental Capacity Act and the application of these principles to domiciliary care and extra care service provision. You will have a good knowledge of health needs and conditions as the ability to promote holistic health and wellbeing is essential. A relevant professional qualification (such as NVQ 4/5, RMA or social work/nursing qualification) is highly desirable. An interest in training and supervising students and trainees on placement would be desirable.


You will be able to demonstrate skills in managing and motivating your team effectively in order achieve the highest standards of person-centred practice. You will be able to lead from the front and delegate effectively as well as working collaboratively with colleagues and providing direct care and support, including personal care, as required.


You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families, staff and partner agencies. You will support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights. You will be a confident and professional practitioner and manager, able to communicate clearly and persuasively and to contribute effectively to multi-disciplinary decision making, planning and review processes.


As this position involves travel across the locality you will be expected to be a car driver (lease car may be available). You will be expected to work flexibly according to the needs of the service and this will include some out of hours and weekend working, reflecting the 24 hour nature of our service provision.


Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England.


You will be joining a progressive charitable organisation, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of senior operational managers in the North West region and a network of Registered Managers across the country who strive to meet and exceed CQC standards. By joining this team you will be able to access peer support and expertise.


More about Creative Support
Creative Support

Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more

Posted on: 17 September 2019
Closed date: 04 October 2019
Job ref: 28511
Tags: Social Care/Development, Social Work

The client requests no contact from agencies or media sales.